Terms & Conditions

Last updated: June 1, 2023

Please read these Terms and Conditions carefully before using the Steambull website or engaging our services. By accessing our website and using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Services

1.1 Description

Steambull provides steam cleaning and sanitization services for residential and commercial properties. Our services are designed to clean and disinfect various surfaces using high-quality steam cleaning equipment and eco-friendly products.

1.2 Service Limitations

While we strive to provide thorough and efficient cleaning services, there may be limitations to what our services can achieve. These limitations may include the type of surface, condition of the surface, and any pre-existing damage. We will provide a reasonable assessment of the expected outcome but cannot guarantee specific results.

Bookings and Payments

2.1 Booking Confirmation

To book our services, you must provide accurate and complete information regarding your cleaning requirements. We reserve the right to refuse or cancel any bookings at our discretion.

2.2 Pricing and Payments

The pricing for our services will be communicated to you during the booking process or as otherwise agreed upon. All payments must be made in full at the time of service, unless otherwise agreed upon. We accept cash, credit/debit card payments, or bank transfers. Any additional costs incurred during the service, such as parking fees or additional cleaning requirements, will be communicated and added to the final invoice.

2.3 Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, equipment failure, or any other reasons beyond our control.

Customer Responsibilities

3.1 Access and Preparation

It is your responsibility to provide clear and safe access to the premises for our cleaning team. You must remove any valuable or fragile items from the areas to be cleaned. We will not be held liable for any damage caused to items that were not properly secured or removed.

3.2 Health and Safety

For the safety of our staff and to ensure the effectiveness of our services, it is important that you disclose any health and safety hazards or conditions that may be present in your premises. This includes but is not limited to the presence of hazardous materials, biohazards, or infestations.

Liability and Limitations

4.1 Property Damage

While we take great care during our cleaning processes, accidents may occur. We will not be held liable for any damage caused to your property, including but not limited to surfaces, fixtures, or personal belongings, unless it is due to our negligence.

4.2 Indemnification

You agree to indemnify and hold Steambull and its employees harmless from any claims, damages, losses, or expenses arising from your use of our services or your violation of these Terms and Conditions.

Intellectual Property

All content and materials on the Steambull website, including but not limited to text, images, logos, and trademarks, are the property of Steambull and are protected by applicable intellectual property laws. You may not use, modify, reproduce, or distribute any of our content without prior written consent.

Modifications to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. The updated Terms and Conditions will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any changes.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Auckland, New Zealand.

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:

Steambull

Email: sales@steambull.co.nz

Phone: 0225667889,0221905906